Hi there! We're currently experiencing a higher than normal volume of inquiries, and our response times might be a bit longer than usual. In the meantime, you might find helpful information on our articles page. We appreciate your patience and understanding.

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We are happy to help answer any questions about our theme features, capabilities, and configuring its settings to fit your brand. The more information you can give us at the start the faster we'll be able to help get you on the right track.

For quicker answers, be sure to check the theme's helpful documentation first.

What does support include?

Theme support includes:

  • Fixing bugs or issues within clean, unaltered theme installations.
  • Answering questions about the features of our themes and their settings.
  • Assistance in setting up features included with our themes.
  • Providing updated theme versions that you may use for future installations of the same theme without additional cost.

Theme support does not include:

  • Any changes or modifications to the design or code within our themes.
  • Troubleshooting issues directly related to Shopify's inner admin. For assistance with those please refer to Shopify support.
  • Troubleshooting or debugging broken code or functionality related to a theme modification or app installation. We recommend reverting all modifications back to the original theme source code or removing conflicting apps to ensure the smooth operation of our themes.
  • Transferring prior code changes between themes or across theme versions.
  • Installation or removal of third party plugins or apps.
  • Unlimited support questions. It is uncommon however customers who are taking advantage of our theme support may find their support limited or restricted.

For this type for support and store customization, we recommend getting in touch with our trusted partner Hey Carson.


Can't find an answer?

Send us a support request through our support form and we'll get back to you shortly.

Depending on the volume of support requests we receive, we aim to respond to you within 24 hours. But, please allow at least 1–2 business days for a response.


Limitations of technical support services

We do NOT offer support for integrating or troubleshooting 3rd-party apps and custom code, nor do we offer support for modifications made after the purchase of one of our themes.

This includes adding new features, altering the design of the theme, implementing any 3rd-party code or apps, or troubleshooting previous customizations after updating the theme.

For assistance with third-party apps, contact the app's developer through the Shopify App Store.

If you are looking to add features and customize your store it may be worth hiring a Shopify Expert.


New to Shopify?

If you're setting up a Shopify store for the first time, we recommend visiting the Shopify Help Center to familiarize yourself with the platform.


Licensing

Themes are licensed to use for a single store only. You are not permitted to transfer or sell a Theme to any other person’s store on Shopify or elsewhere. Read more about Shopify's Terms and Conditions.

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